Course Sales Terms and Conditions

Refund and Withdrawal Policy

Following your registration for a course, you have 14 calendar days to withdraw your application. The withdrawal terms and conditions are as follows:

• You can hand in your withdrawal application in person at the Information Point at La Casa Encendida, or alternatively send it by email to [email protected]

• Once GECESA has confirmed your right to withdraw your application, you will receive a refund for all amounts paid within approximately 24 to 48 hours.

• In accordance with Article 103 of Royal Legislative Decree 1/2007 (General Consumer and User Protection Act), the right of withdrawal does not apply in the following cases:

  • a) Where you acknowledge and consent to the start of the activity, especially when it implies the use of digital resources.

  • b) Where activities have a specific date or period of execution and imply any of the following circumstances:

    • The supply of accommodation for purposes other than housing.

    • The supply of catering.

    • The supply of services related to leisure activities (including camps, excursions, etc.).

Once the legal deadline for withdrawal has passed, the following terms and conditions apply:

• If you cancel a course for which you have registered up to 15 days before the start date we will refund 50% of the amount paid.

• You can cancel the course in person at the Information Point at La Casa Encendida or by sending an email to [email protected].

• We will not issue a refund for course cancellations that involve a prior selection process, or if you decide to withdraw from a course or workshop that has already started, regardless of your reason for doing so.

• For both voluntary withdrawals and cancellations (in line with the above terms and conditions), you will receive the refund for a course paid online within approximately 24 to 48 hours of confirmation by La Casa Encendida.

Cancellation Policy

La Casa Encendida reserves the right to cancel a course/workshop or change the scheduled dates and times based on the number of enrolments received, in which case we will inform you of the refund procedure for the amount paid.